The room had a large crack in the ceiling & wall, like it wasn't structurally sound. The maid kept forgetting to change the sheets and I had to keep asking her again to change them. I called the front desk again & after another 30 minutes+, security brought me 1 sheet, 1 mattress pad, and a bedspread for a king bed that didn't fit the queen sofabed. We moved up & found that sofabed was not made up with sheets, etc. After calling back again, we were offered to move upstairs & were assured the sofabed in that room was made up. We called the front desk for bedding & were told the staff had gone home. We had reserved the King room for 2 adults, 2 kids - the sofabed wasn't made up - the mattress was really stained. We stayed at Tuscany for 4 nites over Thanksgiving 2007.
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